Terms of service

Warranty

At mypurskin we believe very strongly in product quality and in our quality assurance processes. Every unit is subjected to rigorous inspection and test procedures to ensure it meets our exacting specifications.

Any mypurskin device comes with a standard two-year warranty covering any manufacturer defect-related problems resulting from everyday use of the product.

If a warranty claim is valid, we will replace the product at no cost to you. We will pay for shipping to get the defective unit back for testing** and will also pay for shipping to send the device back to you after repair or with a new replacement as appropriate.

Mypurskin warranty claims are only valid on purchases through authorized resellers. All warranty claims must be accompanied by proof of purchase and valid serial number, presented either at the time of warranty registration, or at the time of warranty claim.

Please contact us at Care@mypurskin.com for fastest service (emails responded to in 3 hours or less). We will get back to you in 1-2 business days.